Apparel21 is a leading developer of software to the fashion industry. Our clients are household names at the forefront of Australia’s clothing and footwear market.

Technical Consulting Role

About the role

We are looking for someone to join our successful Consulting Services Team in a permanent full time capacity. Based in Richmond, Melbourne, this role is a great opportunity for someone who is technical, loves coding and also enjoys customer interaction.

Reporting to the Professional Services Manager, our Technical Consultants are responsible for working with new and existing customers to develop non-core customisations to complement their use of the Apparel21 product.

Some of your key responsibilities will include:

  • Communicating with customers to determine and understand the gaps and problems in their software and business processes
  • Designing creative technical solutions which solve the business process issues
  • Extracting data from databases, manipulating it and sending it using CSV, XML, FTP and API
  • Report writing and dashboarding using PL/SQL and Crystal Reports
  • B2B system integrations using detailed API’s and file exchanges
  • EDI partnership coding, configuration and support

Professional Services Consultant

About the role

We currently seek a motivated individual to provide high quality consulting services to our current and prospective client base. Reporting to the Professional Services Manager, as a Business Analyst / Consultant you will be responsible for the day-to-day consulting engagements, from configurating and training on new and existing modules to existing clients, to being part of the team implementing Apparel21 into new client businesses. This role will require you to work collaboratively across departments to ensure customer expectations are met and executed in a professional manner.

This role is critical to our businesses’ success, delivering high quality consulting to customers as well as supporting internal teams with industry processes and product knowledge.

You will enjoy being part of a close-knit and supportive team. Your main duties and responsibilities will include:

  • Manage the day-to-day consulting engagements with clients
  • Provide product training, go live support, and ongoing services to our clients
  • Provide advice to customers about business processes
  • Basic/small project management responsibilities
  • Maintain and grow client base through key accounts and referrals
  • Provide reporting, and document processes
  • Delivering project outcomes within scope, budget and timeframes
  • Accurate time management and time recording
  • Local, interstate and occasional international travel will be required
  • This is a permanent full time role based in our Richmond, Melbourne office.

Graduate Support Analyst

About the role

We are excited to offer a great opportunity to someone who is looking for an interesting, long term career with a successful and continuously growing company. Reporting to the Customer Support Manager, our Support Analysts are key to our operation, providing front-line application support to a broad range of customers.

This role is not your average support role that is script or answer based. You will receive in-depth training in our application, so that you can work autonomously through customer problems, using your problem solving skills and initiative.

This is a permanent full time role based in our Richmond office.

As a Support Analyst, your main responsibilities will include:

  • Responding to customer queries via phone and email, using your exceptional customer service skills
  • Problem solving application issues using your product knowledge
  • Developing a broad understanding of a number of modules across our system, so that you are able to deal with a range of customer issues
  • Proactively keeping your knowledge up-to-date on changes within the system, particularly within your primary supported modules
  • Providing professional support to internal teams by giving advice, information and reviewing work where required.